Shipping policy

At Lux Life Label, we strive to provide a seamless and luxurious shopping experience. All products sold on our website are in stock and ready to ship.

ORDER PROCESSING

• All orders are processed within 24 hours or less.
• Orders placed before 4:00 PM EST ship the next business day.
• Orders placed after 4:00 PM EST ship within 2 business days.
• Tracking information is automatically sent via email once your order has shipped.
• Orders are not processed or shipped on weekends or national holidays.

DOMESTIC SHIPPING (UNITED STATES)

Carrier:
All domestic orders are shipped exclusively via UPS with tracking, insurance, and signature confirmation when applicable.

PO Box Policy:
We do not ship to PO Boxes. Customers must provide a valid residential or commercial street address at checkout. Orders placed with a PO Box address may be canceled or delayed pending address verification.

Shipping Options:

• Standard Shipping: Estimated delivery within 2–5 business days after shipment.

• Express Shipping: Estimated delivery within 1–2 business days after shipment.

Please note that delivery timeframes are estimates provided by UPS and are not guaranteed.

INTERNATIONAL SHIPPING

Carrier:
All international orders are shipped exclusively via UPS.

Shipping Options:

• Standard International Shipping: Estimated delivery within 7–14 business days after shipment.

• Express International Shipping: Estimated delivery within 3–7 business days after shipment.

International delivery times may vary due to customs processing, local regulations, weather conditions, and destination-country carrier operations.

CUSTOMS, DUTIES & TAXES

International shipping charges do not include customs duties, import taxes, tariffs, brokerage fees, or other charges imposed by the destination country.

Customers are solely responsible for any customs duties, taxes, or import fees assessed by their local government. Lux Life Label is not responsible for delays caused by customs clearance procedures.

EXPEDITED SHIPPING REQUESTS

Customers requiring expedited shipping may contact us at contact@luxlifelabel.com with their order number. Expedited requests are subject to order status and inventory availability.

UNDELIVERABLE, LOST, OR RETURNED PACKAGES

Returned Packages:
Packages returned due to an incorrect, incomplete, or undeliverable address provided by the customer will be restocked. Store credit will be issued in the form of an E-Gift Card less the original shipping charges and a $35 restocking fee.

Address Changes:
Address change requests must be submitted within 12 hours of purchase. While we will make every effort to accommodate requests, changes cannot be guaranteed once processing has begun.

Lost or Delayed Shipments:
Once a package has been accepted by UPS, delivery is managed by the carrier. Customers experiencing delivery issues should first contact UPS directly. Lux Life Label will assist in filing carrier claims when applicable.

Fraud Prevention & Order Verification:
For security purposes, Lux Life Label reserves the right to review, verify, hold, or cancel any order flagged for potential fraud, payment verification concerns, or address discrepancies. Additional verification may be required before shipment.

SHIPPING UPDATES & CUSTOMER SUPPORT

Tracking Information:
Tracking information is automatically sent via email once your order has shipped.

Customer Support:
For order-related questions, please contact us at contact@luxlifelabel.com.

For general hair care inquiries, please send us a direct message on Instagram at @theluxlifelabel.

POLICY AGREEMENT

By placing an order through our website, you acknowledge and agree to the terms outlined in this Shipping Policy.

Thank you for choosing Lux Life Label. We appreciate your business and are committed to providing premium products, fast fulfillment, and exceptional customer service.